Terms and Conditions

Our general terms and conditions

Terms and Conditions of Two Wave Technologies GmbH

Last updated on 28.12.2023

1 Scope of application

The General Terms and Conditions (hereinafter referred to as "GTC") apply to all legal transactions concluded via the online store www.intertooth.com (hereinafter referred to as "Online Shop"). The online store is operated by Two Wave Technologies GmbH (hereinafter referred to as "Two Wave").

We reserve the right to change these GTC at any time. The version of these GTC that is valid at the time of the order shall apply and cannot be changed unilaterally for this order. Conflicting conditions or conditions of customers that deviate from these GTC are not recognized.

The online store is aimed exclusively at customers with residence or company headquarters in Switzerland, the EU or the USA. Deliveries are also made exclusively to addresses in these countries.

The offers are not binding and are valid while stocks last. Orders in unusual quantities can be rejected without justification.

2 Information

Images of products are for illustration purposes only and are not binding.

All sales prices published via the website are final prices that include all taxes (esp. VAT), any prepaid recycling fees (vRG) as well as costs for packaging and delivery. Any customs clearance costs for delivery outside Switzerland shall be borne by the buyer. Two Wave reserves the right to change the prices of the products and services offered at any time. The price displayed on the website at the time of the order is decisive for the conclusion of the purchase contract.

3 Delivery times

Delivery delays can occur with our suppliers as well as with us. Any information on availability and delivery times are therefore not binding and may change at any time.

4 Conclusion of contract

The products and prices on the website are considered as an offer. In the event that delivery is not possible or the price is incorrect, Two Wave may unilaterally cancel the contract.

The purchase contract is concluded as soon as the customer places the order via the website.

The arrival of an online order will be confirmed to the customer by means of an automatically generated order confirmation from Two Wave to the e-mail address provided. Receipt of the automatically generated order confirmation does not constitute a promise that the product can actually be delivered. It merely indicates to the customer that the order placed via the website has been received and thus the contract with Two Wave has come into effect, subject to the possibility of delivery and correct pricing.

5 Delivery and inspection

For Two Wave products, the customer has the exclusive option of delivery by mail order.

If the customer does not accept the ordered products on the agreed upon or indicated delivery date, Two Wave may cancel the contract and charge the customer for the delivery costs incurred and any loss in value.

If Two Wave is in default of delivery, customers (except for special orders) have the right to withdraw from the contract as of the 60th calendar day since the originally announced delivery date. In this case, Two Wave will refund the customer any amounts already paid in advance. There are no further claims against Two Wave.

The customer must immediately inspect delivered products for correctness, completeness and delivery damage.

Two Wave must be notified of delivery damage, incorrect deliveries and incomplete deliveries within 5 calendar days from the date of delivery. The customer is aware that such notification must be made via e-mail.

6 Warranty Policy

Two Wave warrants that the product ordered will be free of defects and in good working order for a period of 2 years from the date of delivery. The warranty period continues regardless of the provision of any warranty services. Two Wave can provide the warranty either by repair or replacement.

Batteries and software problems are excluded from the warranty. In all other respects, the disclaimers set forth in Section 7 shall apply.

Two Wave may, at its sole discretion, provide a replacement unit while the warranty claim is being investigated. This is subject to the condition that a warranty claim actually exists. Thus, the customer will only acquire ownership of the replacement product at the time the warranty is granted by Two Wave. If Two Wave rejects a warranty claim, the customer may purchase the replacement product at the value of the goods at the time of delivery, or the customer is obligated to return the replacement product at its own expense.

All further and, in particular, the legal provisions regarding warranty are excluded.

7 Liability and exclusion of liability

Liability is governed by the applicable statutory provisions. However, in no event shall Two Wave be liable for (i) ordinary negligence, (ii) indirect and consequential damages and lost profits, (iii) unrealized savings, (iv) damages resulting from delay in delivery, and (v) any acts and omissions of Two Wave's auxiliary persons, whether contractual or non-contractual.

In addition, Two Wave disclaims liability in the event of the following:

  • improper, non-contractual or unlawful storage, adjustment or use of the products;
  • use of incompatible spare parts or accessories (e.g. power supply);
  • failure to maintain and/or improper modification or repair of the products by the customer or a third party;
  • Force majeure, in particular damage caused by the elements, moisture, falls, impacts, etc., for which Two Wave is not responsible, and official orders.

Two Wave disclaims, without limitation, all liability for any loss or damage of any kind, including any direct, indirect or consequential damages, which might be incurred through the use of or access to the Two Wave products, websites, or any links to third-party websites. Two Wave does not guarantee that the individual parts of its website will function without error. In addition, Two Wave disclaims any liability for manipulation of the user's computer system by unauthorized persons.

8 Payment / Cancellation

The payment options offered during the ordering process are available as means of payment.

In the case of purchase on account, delivery will not be made until payment has been received.

Products ordered remain the property of Two Wave until full payment has been made to Two Wave.

Customers are obligated to accept the ordered products and services.

In the event of an impossibility of delivery pursuant to clause 5, the customer will be informed by e-mail. If payment has already been made, it will be refunded. Further claims due to delay in delivery or failure of delivery are excluded.

9 Warranty period

The costs for a repair outside the warranty period according to clause 6 are at the expense of the customer.

10 Data protection

The handling of personal data is regulated in our data protection policy.

11 Partial invalidity

Should individual provisions of these GTC be invalid or ineffective, this shall not affect the validity of the remaining provisions and these GTC as a whole.

12 Place of jurisdiction and applicable law

All legal relationships between Two Wave and its customers are subject to substantive Swiss law. The exclusive place of jurisdiction is Bern.